Where we deliver
We offer professional delivery across Essex, Greater London, and surrounding areas (including parts of Hertfordshire, Kent, and Surrey). If you’re just outside these zones, speak to us — we’ll arrange a solution.
Typical areas we cover: Romford, Brentwood, Upminster, Hornchurch, Chigwell, Loughton, Epping, Ilford, Chelmsford, Canary Wharf, City of London, Westminster, Kensington & Chelsea, Hammersmith & Fulham, Richmond.
Delivery options
Two-person, room-of-choice
For baths, furniture, radiators and large/fragile items. Our trained two-person team brings goods into the property and places them in a safe room of choice (ground floor as standard; upper floors by prior agreement).
Standard kerbside
For smaller boxed items or where easy access is limited. Goods are delivered to the nearest safe point at the property boundary.
Collect
Prefer to collect? We can arrange collection from our warehouse by appointment. We’ll pre-check your order and help load where practical.
Lead times
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In-stock items: typically 2–5 working days from readiness.
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Special-order items / bespoke finishes: lead times vary by brand (often 6–10 weeks). We’ll confirm an ETA when you place your order and keep you updated.
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Consolidated deliveries: If your order includes multiple brands, we can hold and deliver together to reduce site traffic and packaging.
Delivery windows & booking
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You’ll receive a booking confirmation with your delivery date and a 2–4 hour window the day before.
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On the day, our driver can call ahead 30–60 minutes prior if requested.
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Weekend or early-morning slots available on request (subject to availability).
Access & site readiness
To keep deliveries smooth and safe, please ensure:
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Clear access for a long wheel-base van / 7.5T vehicle (let us know if there are height/width/parking restrictions or congestion/ULEZ considerations).
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A safe route to the drop point (no loose cables, debris, or wet floors).
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Lifts/stair info if items need to go above ground floor; heavy or oversized goods may need extra crew (quoted in advance).
If access isn’t possible on arrival, a re-delivery charge may apply.
What to do on delivery
We quality-check goods before dispatch, but please:
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Inspect packaging on arrival and note any visible damage on the driver’s device/paperwork.
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Open and check fragile items (baths, ceramics, furniture, mirrors, radiators) within 48 hours.
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Report any issues to us before installation — we’ll resolve swiftly.
Tip: Store items flat, dry, and off the floor. Do not book trades purely on an ETA; wait until all items are delivered and checked.
Damages & shortages
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Visible damage on delivery: photograph the packaging and the product; note it on the delivery record and contact us within 24 hours.
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Concealed damage / shortages: report within 48 hours of delivery with photos and your order number.
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We’ll arrange replacement parts or items according to the manufacturer’s policy.
Returns & special-order items
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Stock items: unopened, unused goods may be returned within 14 days (restocking/collection fees may apply).
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Special-order / made-to-order items: non-returnable once ordered (this will be clearly marked on your sales order).
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Hygiene-sealed products (toilet seats, certain accessories) are returnable only if unopened.
(See our full Terms & Conditions for details.)
Delivery charges
Charges depend on distance, weight, service level, and access. Typical guide (ex-VAT):
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Zone A (local Romford & nearby): from £50 standard / £100 two-person.
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Zone B (Greater London & Essex): from £100standard / £150 two-person.
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Zone C (wider surrounding areas): quoted individually.
Large/oversize items, multi-floor carries, or restricted access may require an additional handling fee (agreed in advance).
Sustainability
We consolidate multi-brand orders where possible, use recyclable packaging, and can remove like-for-like packaging on request. Ask about low-emission delivery options in Central London.
FAQs
Do you deliver to Central London/ULEZ?
Yes. Please advise of ULEZ/congestion constraints at booking.
Will you take items upstairs?
Ground floor room-of-choice is standard. Upper floors/stairs can be arranged (quote may apply).
Can you hold my order until my site is ready?
Yes — limited short-term storage is available. Longer storage can be arranged at cost.
I’m a contractor — can you deliver direct to site?
Absolutely. We can split-deliver by room or phase with clear labelling.
What if I miss my delivery?
We’ll re-schedule; re-delivery fees may apply if we’ve already attended.
